Virtual Zypto Cards are Visa or Mastercards and can be used to pay via Google/Apple Pay or online.

Zypto Pay accepts payment exclusively in crypto and stablecoins.

Virtual Zypto Cards do NOT have 3D Secure (like 2FA for card transactions) and, therefore, they will not be usable if the merchant/platform requires 3DS.

Visa, Mastercard or the issuing banks may choose to restrict their services in specific countries, regions or even for specific merchants. This is entirely at their discretion.

Merchants and PSPs may choose to not accept prepaid virtual debit cards. This is out of our control and is covered by our terms and conditions.

There is no billing address associated with the virtual Zypto Cards. You may use your own address when shopping online.

No, no registration is required within certain legal limits.

The fees to add balance onto virtual Zypto Cards are as follows -

* $6 for card creation and 4.5% load fee
* Foreign exchange fees may apply if purchases are made in a currency other than the card's native currency

Merchant refunds are allowed and processed back on the card balance.

No refund can be issued for a virtual prepaid card acquisition, as the only way to empty the card is through usage. Please make sure that you have selected the right card for your country location.

Zypto Pay will not be held responsible if the card cannot be added to your particular device in your particular location, nor can we guarantee these cards will be accepted by any particular merchant or payment processor.

USA Cards athough higher in value can be redeemed and used only within USA.

For USD Global Mastercard cards - Please click here for the list of prohibited countries.

For Euro cards - Please click here for the list of approved countries.

For 'USA only' Visa - USA Only

With Zypto Pay, you can pay for your everyday things with the following cryptocurrencies: Bitcoin, Ethereum, USDC, USDT, Shiba Inu, XRP and many others.

Zypto supports the most popular crypto wallets and exchanges including Binance Pay, Coinbase, Kraken, Strike, Chivo, Cash App, Edge, Electrum, Bitfinex, Bitstamp, Ledger, Trezor, Trust Wallet and many more.

If you use a VPN, the issuing card’s platform will most likely prevent you from claiming your card.

Please disable or alternate your VPN settings to be able to claim it. This is to prevent card usage in prohibited countries.

As mentioned above, it is often the case that you simply have to wait a few minutes.
However, there are some other common causes:

1) CHECK YOUR SPAM FOLDER!
Other than simply waiting a bit longer, the most common solution to support requests is to check in your Spam, Promotions or Newsletters folder.

2) Typo in the supplied email address
If you have written the email address incorrectly, the email cannot be delivered. You will need to submit a ticket in order for us to check.

3) You have unsubscribed from our emails
In order to conform with anti-spam rules, it is possible to unsubscribe from all emails from Zypto Pay. If you do this, you will not receive emails from the card issuing/refill system either. Contact us for assistance.

4) The order was underpaid
Please check your payment link again in the email.

The description of each card type will include instructions on how to add them to mobile wallets, when applicable. Instructions will also be either in the email you receive or on the website from which you redeem your card.

Our support team will happy to help.

Please contact [email protected]

To apply for a physical prepaid card, please visit our main website and follow the 'apply for physical card' process.

You will need to provide KYC (ID and Proof of address) documents, including a valid ID proof and a Proof of Address document not older than 90 days.

Once your application is submitted and approved, you can log into your account, go to the 'my cards' section, and order your physical card.

Upon completing payment for the card, it will be shipped the following business day. The ETA for delivery depends on your location.

Your physical Zypto Card can be used at any merchant that accepts non-3D secure payment forms.

However, please note that certain payment service providers may not accept this form of payment. It's advised to confirm with specific merchants beforehand.

Please refer to the list of approved countries for each card type for further information.

No, the physical Zypto Card is not tokenized and currently not compatible with these services. If this feature becomes available in the future, we will let you know.

Meanwhile, the virtual Zypto Cards can be added to mobile wallets.

• Maximum balance limit: $150,000 USD
• Maximum monthly spending limit: $175,000 USD
• ATM withdrawal limits:
  - $2000 USD max withdrawal per day
  - $1000 USD max per withdrawal
  - 60% of balance maximum on withdrawal
  - $20,000 USD max per month in ATM withdrawals

• Card Acquisition: $15.00
• Activation: $10.00
• Shipping: $25.00 to $35.00 based on location
• Monthly fee: $12.00
• Reload/top-up: $6 + 4.50%
• POS/Online purchase: $0.3 per transaction
• ATM withdrawal: $2.5 + 1%
• ATM Balance inquiry: $1.00
• Foreign currency (non-USD) transaction: 2.75%
• Initial deposit to obtain card: $100 USD to cover card acquisition, activation, and shipping. Extra will be credited to your card directly

The time it takes for the card to refill depends on the speed of the selected blockchain. For Bitcoin, it could take between 15 and 45 minutes. Faster blockchains may take no more than a few minutes.

Please allow a prudent amount of time before contacting support as most requests are due to not waiting for blockchain confirmations.

Currently, the Global USD cards do not have a 3D secure system in place. They may not work in situations where 3D secure authentication is required.

However, we are actively working on expanding our card options to include a 3D secure card. Additionally, more currency options are planned for the near future.

If your physical prepaid card is lost or stolen, please contact customer support immediately to report the incident. We will deactivate your card and issue a replacement card with the remaining balance transferred to the new card, subject to verification and security protocols.

Yes, your physical prepaid card can be used for online purchases at merchants that accept non-3D secure payment forms.

You can check the balance and transaction history of your physical prepaid card easily in your account on our website.

Physical prepaid cards can typically be used for a wide range of transactions, including online shopping, bill payments and subscriptions.

However, there may be certain restrictions on specific types of transactions, such as gambling or adult entertainment sites. Please refer to the terms and conditions provided with your card for details on any restrictions.

Yes. Every user who has passed KYC can have at the most 4 physical cards.

Certainly. To facilitate this process, we kindly ask you to reach out to our support team. At the moment, this task cannot be performed by the user directly, however our dedicated support team will be happy to assist you promptly and efficiently.

Users can reload and utilize the cards repeatedly, as long as they adhere to the balance and spending limits. The only constraint in this scenario is the card's expiry date, after which a new card would need to be ordered.

To update your personal information associated with your physical prepaid card account, please contact customer support. Our support team will assist you with the necessary steps to update your information accurately and securely.

If you require a higher limit beyond the current card's specifications (load and spending limits provided above), please consider obtaining additional cards.
Each verified user can hold up to a maximum of four cards. You can issue a card directly from your account by logging in to our website.

To address your concern promptly, you can submit a support ticket here

Select the product, denomination, and payment method, and pay with your favourite crypto from the wallet of your choice. You will receive a receipt email with your Gift Card code/PIN, typically within 5 to 15 minutes subject to on-chain confirmations.

If you're unable to redeem a gift card code, first make sure your IP address and account region correspond to the product's intended region, and confirm that you are not using a VPN. If using a VPN we recommend you turn it off as this can cause redemption issues.

Still, experiencing issues? Please contact us at [email protected] with the following information
a) Order ID
b) Tx hash

We really appreciate all of our customer’s ideas and feedback, and we are constantly working on adding new products to our catalogue. If there is any specific product you would like us to add, you can submit your request to [email protected]

Our support team will happy to help.

Please contact [email protected]

Bill payments are currently available in the USA, however we are working to add more countries to the service in the near future.

All wallets, or even directly from centralised exchanges. We don’t connect to your wallet so your wallet is kept safe.

Most bills are credited to the payee within 48 hours. If yours has taken longer, please contact us.

The fees are 3% + 5$ per payment.

Type and search with ease! We continue to improve our platform by categorising listings based on location.

No. Payees receive fiat and do not have access to your wallet address.

As tax regulations vary from country to country, your tax advisor will be best able to advise you.

Our support team will happy to help.

Please contact [email protected]