The fees for using FCF Pay to load balance onto these prepaid virtual cards are:

• $6 card creation
• 4% load fee
• Foreign exchange fees may apply if purchases are made in a currency other than the card's native currency.
• Cashback, discounts and offers are available. to members of the FLAME program. Click here for more information. 

Please visit www.fcfpay.com/support

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You can submit a support ticket on this link.

None of these cards are available in sanctioned countries. Please consult the individual product descriptions for details of each card type.

It depends on the speed of the selected blockchain.

If you choose Bitcoin, it could take between 15 and 45 minutes. For faster blockchains, no more than a few minutes.

We ask users to leave a prudent amount of time before contacting us. The vast majority of support requests are due to not waiting for our system to register blockchain confirmations.

As mentioned above, it is often the case that you simply have to wait a few minutes. 

However, there are some other common causes: 

1) CHECK YOUR SPAM FOLDER! Other than simply waiting a bit longer, the most common solution to support requests is to check in your Spam, Promotions or Newsletters folder.

2) Typo in the supplied email address.

If you have written the email address incorrectly, the email cannot be delivered. You will need to submit a ticket in order for us to check.

3) You have unsubscribed from our emails

In order to conform with anti-spam rules, it is possible to unsubscribe from all emails from FCF Pay. If you do this, you will not receive emails from the card issuing/refill system either. Contact us for assistance.

The description of each card type will include instructions on how to add them to mobile wallets, when applicable. Instructions will also be either in the email you receive or on the website from which you redeem your card.

These prepaid virtual debit cards do NOT have 3D Secure (like 2FA for card transactions) and, therefore, they will not be useable if the merchant/platform requires 3DS.

Visa, Mastercard or the issuing banks may choose to restrict their services in specific countries, regions or even for specific merchants. This is entirely at their discretion.

Merchants and PSPs may choose to not accept prepaid virtual debit cards. This is out of our control and is covered by our terms and conditions.

These crypto-funded prepaid virtual debit cards can be used anywhere Visa/Mastercard virtual prepaid cards are accepted, at least in the issued native currency, either using the card number, expiry and CVC code or with touch and pay (contactless/NFC) POS terminals when added to mobile wallets.

No. By swapping your crypto to fiat balance on a prepaid virtual card, you have effectively sold/off-ramped said digital assets. 

Occasionally, Visa/Mastercard prepaid cards can be declined. The most common causes and solutions are:

• Insufficient funds. Load more funds.
• A particular merchant of payment service provider has blocked prepaid cards. This is out of our control, so you must find an alternative merchant. Do not be alarmed if the POS terminal states something such as "Potential Fraud". This is misleading and due to the confirguration of the terminal itself.
• The card has been flagged for potential fraud. Although this can seem alarming, it is likely that we can request that the bank unblocks the card.
• You are attempting to purchase what is known as a "quasi cash" item, which is not permitted for this kind of card. This can include cryptocurrencies, travellers cheques, gift cards and similar items. We are unable to change these policies.

If you have more than one card and would like to move funds from one card to another, we can submit a request to the issuing bank. Please create a transfer request ticket.

Shortly after you redeemed your card, you received an email that contains a link to your card page. Your card page is accessible only via email. If you're having trouble locating that email, please email Support for further assistance.

You will need to provide your email address, full name, and date of birth. You must also read and agree to the Cardholder Agreement.
Your Visa Rewards Card is subject to certain federal banking rules and regulations, so we are required to obtain a minimum amount of information from customers.

Our card provider may require your date of birth to verify your identity as a part of the Know Your Customer (KYC) process. KYC is a set of standards designed to protect financial institutions against fraud.
Because this Visa Rewards Card is subject to certain federal banking rules and regulations, you must submit your date of birth (if it is requested) in order to use your card.

We take the security of your information seriously. Information entered on the website or through the app meets banking and industry standards.

Your card can be used to make online purchases, like you would use a credit card, as long as the amount authorized for the transaction does not exceed the available balance. There is no billing address associated with this card. You may use your own address when shopping online.

There is no billing address associated with this card. You may use your own address when shopping online.
If asked for a phone number, provide your own phone number.

Your card can be used in the following countries:
Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Belize Benin Bermuda Bhutan Bolivia Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Cook Islands Costa Rica Cote d'Ivoire Croatia Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia (Sakartvelo) Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Honduras Hong Kong Hungary Iceland Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lesotho Liberia Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Maldives Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Niger Nigeria Niue Norfolk Island Northern Mariana Islands North Macedonia Norway Oman Palau Palestinian Territories Paraguay Peru Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and The Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka St. Helena St. Pierre and Miquelon Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania, United Republic of Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Minor Outlying Islands UAE United Kingdom Uruguay Uzbekistan Vatican City Vietnam Virgin Islands (British) Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Zambia
Apart from country restrictions, your card can be used at any merchant where Visa is accepted (e.g. Amazon). However, whether or not the specific merchant accepts prepaid cards as payment is at their discretion.

Your card has been issued to you with a specific value and is not reloadable.

Your card page will display your card information, current available balance, and transaction history.

In most cases, you can use either "debit" or "credit" to process your transactions. However, there is an exception at stores that allow you to withdraw cash at checkout (e.g. grocery stores) – because the Physical Visa Card does not support cash withdrawals, debit transactions will be declined. In instances like these, you can only process a credit transaction.

Yes! The Tremendous Visa Rewards Card can be added to Apple Pay and Google Pay.

Your card can be used in-store only if the merchant is able to manually enter your card information.

No, you cannot withdraw cash from the Tremendous Visa Rewards Card. The card cannot be used at ATMs or on apps like Venmo.

You can visit your card page to view your transaction history. The transaction will include the reason your card was declined.

A transaction may read as "pending" until the merchant confirms the final transaction amount (i.e. settles the transaction). The pending amount is the authorization for the transaction. In most cases, the transaction will settle in 7 business days. Once it settles, you will see the final amount that was charged to your card.

Yes, the Card expires Three (3) years after activation

Because each card has been issued to you with a specific value and is not reloadable, multiple cards cannot be combined.

Your Virtual Visa Card does not have to be activated, and it can be used as soon as you receive it.

You must be at least 18 years of age (or older if residing in a state where the majority age is older) to sign up for the Visa Rewards card.

No.

Your privacy is very important to us. Please see the Cardholder Agreement and Issuing Bank Privacy Statement for details.

All cards

Below you will find details of the fees for non-FLAME members and for the different FLAME tiers. However, the following items are the same for all cards:

• POS/Online purchase: $0.3
• ATM withdrawal: $2.50+ 1%
• ATM balance enquiry: $1.00
• Card to card balance transfer: $1.00
• Foreign currency (non-USD) transaction: 2.75%

Non-Flame Member

• Card type: Generic
• Card application fee: $199 (Currently voided for launch)
• Activation fee: $30 + P&P ($20)
• Monthly fee: $12
• Reload fee: 4.5%

FLAME Tiers 

FLAME Tier 1

• Card type: FCF Plastic
• Card application fee: $199 (Currently voided for launch)
• Activation fee: $25 + P&P ($20)
• Monthly fee: $10
• Reload fee: 4.25%

FLAME Tier 2

• Default card type: FCF Plastic
• Card application fee: $199 (Currently voided for launch)
• Option to order metal card ($250)
  
• Activation fee: $20 + P&P ($20)
• Monthly fee: $9
• Reload fee: 4.25%
• Cashback: 0.5%

FLAME Tier 3

• Default card type: FCF Plastic
  
• Card application fee: $199 (Currently voided for launch)
• Option to order a metal card ($125)
• Activation fee: $20 + P&P ($20)
• Monthly fee: $8
• Reload fee: 4%
• Cashback: 0.75%

FLAME Tier 4

• Default card type: Free FCF Metal
• Card application fee: $199 (Currently voided for launch)
• Activation fee: $20 + P&P ($20)
• Monthly fee: $7.50
• Reload fee: 4%
• Cashback: 1%

The countries available on the application form are the most up-to-date, but you can also consult this document for information regarding approved countries for each card type.

Metal cards are currently only available for members of our FLAME program.

Find out more on this link.

Please visit www.fcfpay.com/support

(This link will not close this window)

You can submit a support ticket on this link.

It depends on the speed of the selected blockchain and whether you refilled from FCF Pay balance. in the case of FCF Pay balance, it shouldn't take longer than a minute.

If you choose Bitcoin, it could take between 15 and 45 minutes. For faster blockchains, no more than a few minutes.

We ask users to leave a prudent amount of time before contacting us. The vast majority of support requests are due to not waiting for our system to register blockchain confirmations.

These cards do not currently have a 3D secure system and will not work when this is required.

These prepaid virtual debit cards do NOT have 3D Secure (like 2FA for card transactions) and, therefore, they will not be useable if the merchant/platform requires 3DS.

Visa, Mastercard or the issuing banks may choose to restrict their services in specific countries, regions or even for specific merchants. This is entirely at their discretion.

Merchants and PSPs may choose to not accept prepaid cards. This is out of our control and is covered by our terms and conditions.

These crypto-funded prepaid cards can be used anywhere Visa/Mastercard are accepted, at least in the issued native currency, either using the card number, expiry and CVC code or with touch and pay (contactless/NFC) POS terminals using NFC chips (plastic cards only).

No. By swapping your crypto to fiat balance on a prepaid card, you have effectively sold/off-ramped said digital assets. 

Occasionally, Visa/Mastercard prepaid cards can be declined. The most common causes and solutions are:

• Insufficient funds. Load more funds.
• A particular merchant of payment service provider has blocked prepaid cards. This is out of our control, so you must find an alternative merchant. Do not be alarmed if the POS terminal states something such as "Potential Fraud". This is misleading and due to the confirguration of the terminal itself.
• The card has been flagged for potential fraud. Although this can seem alarming, it is likely that we can request that the bank unblocks the card.
• You are attempting to purchase what is known as a "quasi cash" item, which is not permitted for this kind of card. This can include cryptocurrencies, travellers cheques, gift cards and similar items. We are unable to change these policies.

If you have more than one card and would like to move funds from one card to another, we can submit a request to the issuing bank. Please create a transfer request ticket.

If you wish to use FCF Pay as a business, register here: https://merchant.fcfpay.com/register#business
If you wish to use FCF Pay as an individual, register here: https://merchant.fcfpay.com/register#individual

General documentation for FCF Pay can be found on this link: http://docs.fcfpay.com/

You can find API documentation on this link: https://api-docs.fcfpay.com/

Any company can use the basic functions of FCF Pay. However, certain integrations require the provision of KYB documentation. In particular, integrations to exchange fiat money to cryptocurrencies and vice versa (on and off-ramping).

You may not use FCF Pay for your business if it is illegal.

The standard FCF Pay transaction fee is 1.5%. However, there are tiered discounts, depending on the monthly volume of payments processed. Please get in touch for full details.